Criterion 6 – Student Support Services
Criterion
Requirements
Quality level assessment
Result
6.1 The student intake policy, admission criteria, and admission procedures to the programme are shown to be clearly defined, communicated, published, and up-to-date.
Student intake policy:
The college is following the Ministry of Higher Education standard guidelines to admit students to the AR program. As per the government norms college is permitted to recruit 40 students in each year.
| Number of students | Number of students in each academic year | |||||
| 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
| 40 | 40 | 40 | 40 | 40 | 40 | |
| – | 40 | 40 | 40 | 40 | 40 | |
| – | – | 40 | 40 | 40 | 40 | |
| – | – | 40 | 40 | 40 | 40 | |
| Total | ||||||
| Expected amount for graduate | 40 | 40 | ||||
Admission criteria:
The bachelor of Aeronautics admission policy and process for undergraduate programs complies to STIC admission regulated by OHEC, and MHESI. The number of students accepted for the program is governed by the regulations of MHESI.
- The curriculum or program determines the student admission plan according to the TQF 2.
- The curriculum or program determines the qualifications of students and notifies the faculty/college.
- The curriculum or program specifies the criteria used for student selection which consists of academic criteria, English language requirements (if any) and other areas and notifies the faculty/college.
- The curriculum or program in co-operations with the faculty and the college proceeds with the announcement of student applications.
- The curriculum or program examines students’ qualifications. Applicants must have successfully completed high school (M.6) or equivalent majoring in Science and Mathematics with a CGPA greater than or equal to 3. Applicants should be able to demonstrate excellent mental and physical health.
- The curriculum or program selects students.
- The curriculum or program announces selected students.
- The curriculum or program evaluates student admissions procedures and analyzes the problems and set up improvements to ensure the number of students in accordance with the TQF2.
- Students report and register to be college students.
Admission Procedures:
- The completed application form need to submit to the registration office along with the transcript, National ID for Thai and Passport of International students for verification purpose.
- The applicant’s qualification has to be verified by the college and they will call for face-to-face interviews to identify the applicant’s discipline and professional attitude. After all these processes, qualified applicants are admitted into the program.
Assessment of the Process:
- As the student numbers in the Program was found to be decreasing, it was decided to invite the student counselors from various schools to show them the facilities we have, to train our students to fit the industry requirements.
- Also, it was decided that atleast one of the Program instructors along with a student must be available when the counselor’s visit the College in order to demonstrate the simulator.
Improvements/Development:
- As part of this year’s continuous development efforts and based on strategic discussions with the Marketing Team, student counselors from various provinces across Thailand were invited to visit the campus to gain better insight into the Aeronautics Program.
- To provide an engaging and informative experience, Program instructors Aj. Saran, and Aj. Mari Prabu actively participated in the sessions. They collaborated with Mr. Vinayak (Year 4 student) and Mr. Chawalit (Year 2 student) to demonstrate the flight simulator and share a hands-on flying experience with the counselors.
- During the visit, the instructors gave detailed presentations about the Aeronautics Program structure, course content, career pathways, internship opportunities, and student development activities. This interactive approach helped the student counselors understand the program’s strengths, innovative teaching methods, and real-world application of knowledge, enabling them to better guide prospective students in their respective regions.
- This initiative has significantly contributed to strengthening program visibility and attracting motivated students from diverse parts of the country.
Result
The program has retained six students in Year 2, and four students enrolled in Year 1.
Evidence
| ID_Evidence | Name_Evidence |
| 6.1-1 | Program Documentation |
| 6.1-1.1 | Brochure |
| 6.1-1.3 | TQF-02- Intake policy, criteria, and Admission procedure |
| 6.1-2 | Program Website |
| 6.1-3 | Admission Guidelines and Forms |
| 6.1-4 | Communication Channels |
| 6.1-4.1 | Emails |
| 6.1-4.2 | Newsletter |
| 6.1-4.3 | Social Media Posts |
| 6.1-5 | Open days or Information Sessions |
| 6.1-6 | Admission FAQs and support |
| 6.1-7 | Collaboration with school counselors or advisors |
| 6.1-8 | Program Committee Meeting Report |
| 6.1-9 | Program Lecturer Support for Admission |
6.2 Both short-term and long-term planning of academic and non-academic support services are shown to be carried out to ensure sufficiency and quality of support services for teaching, research, and community service.
The college provides academic support services including:
- The Advisors are conducting the advising meeting every week.
- The AR major students learning the flight simulator (Redbird TD2 -Cessna 1772R) apart from their regular curriculum.
- All the students have a college email id to access google classroom, MIS and other academic information facilities.
- To develop the student’s e-learning skills the college has a Learning Management System, so the students can access the course materials, submit the assignment, quizzes, class tests and exams.
- The college is proving good ICT facility classrooms.
- The college is stepping into the full-fledged e-service of collecting evaluation surveys, event registrations, attendance, and information services.
- The college provides a good Wi-fi facility around the college campus.
- Library and the Learning Resources Center provides academic materials, textbooks, journals, electronic journal databases, study rooms, meeting rooms, and digital library service.
- The college has adequate lab facilities to support the academic knowledge of students such as a physics lab, chemistry lab, computer lab etc.
- In addition to that there is also a language lab to improve the student’s English skills, and TOEIC.
The college provides non-academic support services including:
College provides food courts in the college and the dormitory.
Advising and Counselling wherein Lecturers give one-to-one counselling to those who need mental support and personal guidance to overcome the challenges they come across in their student period.
Accommodation Services- The college has provided a full furnished dormitory room inside the campus. Automatic vending machines are installed in all the dormitory buildings.
The college has a fitness centre, playground, and swimming pool to improve the student’s physical health.
The college has a wide area of lawn and lake facilities in front of the dormitory for relaxing and to do their academic work in the natural atmosphere.
There is a minimart inside the campus for the students to buy their daily needs.
Evidence
| ID_Evidence | Name_Evidence |
| 6.2-1 | Planning Documents – Strategic Plan TQF-02 |
| 6.2-2 | Resource Allocation – FBA Budget 2025 |
| 6.2-3 | MOU’s |
| 6.2-4 | Website link-Academic Support Services |
| 6.2-4.1 | Aeronautics Program Page |
| 6.2-4.2 | Aeronautics Flight Simulator |
| 6.2-4.3 | Management Information System |
| 6.2-4.4 | Google Classroom |
| 6.2-4.5 | Computer Lab Facilities |
| 6.2-4.6 | Library Facilities |
| 6.2-4.7 | Digital Library Link |
| 6.2-5 | Website link-Non-Academic Support Services |
| 6.2-5.1 | Facilities Page |
| 6.2-5.2 | Financial Aid and Scholarships Page |
6.3 An adequate system is shown to exist for student progress, academic performance, and workload monitoring. Student progress, academic performance, and workload are shown to be systematically recorded and monitored. Feedback to students and corrective actions are made where necessary.
Management Information System (MIS) is the college platform to monitor students’ study progress. The faculty of BBA Academic Committee monitors students’ learning performance via the MIS. Students’ academic advisors were also able to use MIS as an integrated tool to systematically follow their students’ study progression, workload, and results. The advisor can record students’ progression and issues related to students’ learning experiences and progression in the MIS. In some cases, if students need to register less or more credits than designated in the study plan in any semester, they need permission from the advisor and approval from the Dean of BBA. The course teachers also assess the student’s formative and summative assessments via google classroom and Moodle. The feedbacks are collected by the advisors from the students to identify the necessary requirements for academic performance to contact the concerned department/ management to sort out the issues.
Evidence
| ID_Evidence | Name_Evidence |
| 6.3-1 | Student Progress Tracking System – Student Profile page from MIS |
| 6.3-2 | MIS Advisor Page |
| 6.3-3 | Academic Advising Records |
| 6.3-4 | Assessment and Grading Records |
| 6.3-5 | Feedbacks to students |
| 6.3-6 | Graduation and Completion rates |
6.4 Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability.
The college forms an advisor–advisee system with academic staff to closely monitor the student’s performance and progression until graduation. The advisors identify each advisee’s strengths and weaknesses to help them to improve their study skills. And, the advisor helps them to improve their moral and ethical skills which helps the students to become a good citizen in this society. The student affair office also conducts events to develop the student’s moral and ethical, 21st-century, and interpersonal skills.
The college has different clubs to improve the student’s extra skills. And, the college conducts events to evaluate the student’s additional skills and appreciate them to improve their skills in different domains.
The college provides the TOEIC practising portal to do the self-practice to gain experiences and knowledge to attend the real TOEIC exam and they have a practising session every week in their regular timetable. According to the Ministry of Higher Education standards, students need to do the exit exam to graduate. So, the college has made the TOEIC exam as an exit exam for students. To get wide employment opportunities, the students are giving more importance to get high scores in the English language exam. Also, they were encouraged to participate in various competitions where they could exhibit their talents.
To motivate the students towards their careers and improve their leadership skills, moral and ethical behaviour and make them to aware of work ethics, the aviation industry experts are invited to deliver a special talk on facing the challenges of the industry beginners.
Apart from the class studies, students visits the industries and flight training schools. These activities enhance the student’s ability, creative thinking, and real-world applications.
Integrated Project helps the students to understand the inter-relationship between the subjects and their importance. Through the project works students can be able to access different media and technological tools to complete the tasks.
Evidence
| ID_Evidence | Name_Evidence |
| 6.4-1 | Co-curricular Activity Programs |
| 6.4-2 | Student Support Services – Academic Advising |
| 6.4-3 | Guest Lecture |
| 6.4-4 | Study Visit Reports |
| 6.4-5 | Moral and Ethics |
| 6.4-6 | Pinning & Badging Ceremony |
| 6.4-7 | MOU’s with BFS |
| 6.4-8 | Post-orientation |
6.5 The competences of the support staff rendering student services are shown to be identified for recruitment and deployment. These competences are shown to be evaluated to ensure their continued relevance to stakeholders needs. Roles and relationships are shown to be well-defined to ensure smooth delivery of the services.
The college has hired qualified supporting staffs to meet the needs of students. In addition to that, they are trained by the HR, Dean, and major Heads to know the department’s regulations and the requirements to fulfil the standard. The Department of Human Resources office assesses the supporting staff’s performance to motivate and develop their skills.
The BBA- secretary helps coordinate with the industry to apply for the study visit and follow up until complete the visit project.
The register helps the students to intimate the exam schedule, the due date of enrolment form submission, the timetable and other academic supports.
The librarians have a sound background in library skills and utilities. So, they can assist/manage the students when they are in the library.
The student affairs staffs are friendly with the students to coordinate their moral and ethical activities and community services. Also, they are maintaining/monitor the student’s discipline inside the college campus.
The Department of Information Technology staffs are helping/assisting the students when they need support to fix the electrical and electronic problems/arranging the auditorium during the competition.
Evidence
| ID_Evidence | Name_Evidence |
| 6.5-1 | Job Descriptions |
| 6.5-2 | Student feedback |
| 6.5-3 | Staff Development Plans |
6.6 Student support services are shown to be subjected to evaluation, benchmarking, and enhancement.
The department recognizes the importance of providing comprehensive support to the students.
The student support services are assessed by using surveys, focus groups, interviews, and other feedback mechanisms to gather input from students, staff, and other relevant stakeholders.
By analyzing feedback from students and benchmarking against industry standards, the department gains valuable insights that inform the development of new initiatives, resource allocation, and improvements to existing support services.
By maintaining a culture of evaluation and continuous improvement, the department can continue to provide high-quality student support services that meet the evolving needs of its student community.
STUDENT SATISFACTION SURVEY
| Sl.No. | Description | 2019-2020 | 2020-2021 | 2021-2022 | 2022-2023 | 2023-2024 | 2024-2025 | 2025-2026 |
| PARTICIPATION FOR LEARNING SUPPORT | ||||||||
| 1 | Library services | 3.19 | 3.58 | 3.65 | 3.65 | 3.75 | 3.67 | 3.65 |
| 2 | Train for library, media and internet | 3.53 | 3.02 | 3.38 | 3.38 | 3.29 | 3.56 | 3.53 |
| PHYSICAL SERVICES APPROPRIATE FOR TEACHING & LEARNING | ||||||||
| 3 | Class atmosphere | 3.71 | 3.69 | 3.86 | 3.81 | 3.92 | 3.80 | 3.69 |
| 4 | Laboratory room | 3.05 | 3.02 | 3.92 | 4.02 | 3.29 | 3.45 | 4.02 |
| 5 | Education materials | 3.83 | 3.84 | 3.52 | 3.52 | 3.92 | 3.73 | 3.83 |
| 6 | Wi-Fi system | 3.05 | 3.69 | 3.01 | 3.01 | 3.06 | 3.28 | 3.50 |
| EDUCATIONAL FACILITY SERVICES | ||||||||
| 7 | Computer and IT for learning | 3.53 | 3.26 | 3.14 | 3.14 | 3.16 | 3.22 | 3.24 |
| 8 | Computer network | 3.62 | 3.02 | 3.71 | 3.71 | 3.75 | 3.60 | 3.74 |
| 9 | Students Data | 3.19 | 3.73 | 3.57 | 3.57 | 3.29 | 3.50 | 3.45 |
| 10 | Health care service | 3.05 | 3.02 | 3.86 | 3.86 | 3.82 | 3.65 | 3.78 |
| 11 | First aid service | 3.71 | 3.26 | 3.14 | 3.14 | 3.82 | 3.78 | 3.40 |
| 12 | Clean and hygienic food shop | 3.71 | 3.26 | 3.81 | 3.81 | 3.67 | 3.65 | 3.50 |
| 13 | Sport/exercise facilities | 4.05 | 3.84 | 3.33 | 3.33 | 4.02 | 3.57 | 3.56 |
| FACILITIES AND SAFETY SERVICES | ||||||||
| 14 | Public utility system | 3.05 | 3.02 | 3.33 | 3.33 | 3.16 | 3.42 | 3.47 |
| 15 | Safety and guard system | 3.53 | 3.69 | 3.52 | 3.52 | 3.92 | 3.85 | 3.78 |
| 16 | Trash bins around campus | 3.19 | 3.58 | 3.81 | 3.81 | 3.86 | 3.76 | 3.76 |
| 17 | Waste management system | 3.19 | 3.58 | 3.57 | 3.57 | 3.75 | 3.56 | 3.65 |
| 18 | Trash management system | 3.71 | 3.69 | 3.71 | 3.86 | 3.92 | 3.87 | 3.80 |
| 19 | In-use extinguishers in appropriate places | 3.53 | 3.73 | 3.67 | 3.67 | 3.29 | 3.40 | 3.50 |
| CAMPUS ACCOMMODATION SERVICE | ||||||||
| 20 | Campus accommodation service | 3.53 | 3.02 | 3.19 | 3.19 | 3.01 | 3.20 | 3.25 |
| 21 | Kitchen, common room in the dormitory | 3.05 | 3.26 | 3.14 | 3.14 | 3.01 | 3.19 | 3.26 |
| 22 | Safety system in the dormitory | 3.71 | 3.69 | 3.67 | 3.67 | 3.29 | 3.23 | 3.69 |
| 23 | Trash management in the dormitory | 3.83 | 3.58 | 3.52 | 3.52 | 3.75 | 3.81 | 3.83 |
| 24 | Environment and facilities in the dormitory | 3.05 | 3.73 | 3.19 | 3.86 | 3.82 | 3.49 | 3.24 |
| ADVISOR SERVICE | ||||||||
| 25 | Advisory service in academic | 3.19 | 3.26 | 3.86 | 3.86 | 3.29 | 3.53 | 3.56 |
| 26 | Advisory service in personal problems | 3.53 | 3.02 | 3.81 | 3.81 | 3.82 | 3.69 | 3.80 |
| 27 | Satisfaction in advisor’s counselling | 3.05 | 3.26 | 4.14 | 4.14 | 4.02 | 4.15 | 4.05 |
| 28 | Proper area for counselling | 3.53 | 3.58 | 3.81 | 3.81 | 4.02 | 3.90 | 3.81 |
| INFORMATION SERVICES | ||||||||
| 29 | Thoroughly disseminate information | 3.62 | 3.58 | 3.52 | 3.52 | 3.29 | 3.48 | 3.46 |
| 30 | Up-dated information | 3.71 | 3.26 | 3.51 | 3.86 | 3.75 | 3.67 | 3.75 |
| 31 | Adequate information boards | 3.05 | 3.02 | 3.48 | 3.48 | 3.16 | 3.20 | 3.46 |
| 32 | Usefulness of information service | 3.53 | 3.69 | 3.45 | 3.45 | 3.67 | 3.80 | 3.76 |
| 33 | Satisfaction of useful information service | 3.19 | 3.02 | 3.57 | 3.57 | 3.16 | 3.32 | 3.56 |
| ACTIVITIES ACADEMIC DEVELOPMENT | ||||||||
| 34 | Professional training service | 3.53 | 3.84 | 3.19 | 3.49 | 4.02 | 3.90 | 3.79 |
| 35 | Services for activities for enhancing academic and professional skills | 3.71 | 3.26 | 3.62 | 3.62 | 4.02 | 3.87 | 3.26 |
| PHYSICAL & ENVIRONMENT | ||||||||
| 36 | Students in maintenance of environment | 3.05 | 3.69 | 3.86 | 3.68 | 3.86 | 3.65 | 3.68 |
| 37 | Clean, healthy and beautiful areas | 3.62 | 3.58 | 3.48 | 3.48 | 3.29 | 3.30 | 3.48 |
| 38 | The landscape of college with a beautiful tune, harmony with nature | 3.71 | 3.73 | 3.43 | 3.56 | 3.01 | 3.10 | 3.01 |
| 39 | Available of area for art and cultural activities | 3.62 | 3.26 | 3.45 | 3.45 | 3.82 | 3.67 | 3.67 |
| OTHER SERVICES | ||||||||
| 40 | Bus service | 3.05 | 3.02 | 4.14 | 4.48 | 3.01 | 3.05 | 3.30 |
| 41 | Study loan | 3.71 | 3.73 | 3.54 | 3.61 | 3.29 | 3.40 | 3.45 |
Evidence
| ID_Evidence | Name_Evidence |
| 6.6-1 | Evaluation Surveys |
Self-Assessment
| Requirements | Result | Score |
| 6.1 The student intake policy, admission criteria, and admission procedures to the programme are shown to be clearly defined, communicated, published, and up-to-date. | / | 1 |
| 6.2 Both short-term and long-term planning of academic and non-academic support services are shown to be carried out to ensure sufficiency and quality of support services for teaching, research, and community service. | / | 1 |
| 6.4 Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability. | / | |
| 6.3 An adequate system is shown to exist for student progress, academic performance, and workload monitoring. Student progress, academic performance, and workload are shown to be systematically recorded and monitored. Feedback to students and corrective actions are made where necessary. | / | 1 |
| 6.5 The competences of the support staff rendering student services are shown to be identified for recruitment and deployment. These competences are shown to be evaluated to ensure their continued relevance to stakeholders needs. Roles and relationships are shown to be well-defined to ensure smooth delivery of the services. | / | 1 |
| 6.6 Student support services are shown to be subjected to evaluation, benchmarking, and enhancement. | / | 1 |
| Overall | 5 | |