Criterion 6 – Student Support Services
Criterion
Requirements
Quality level assessment
Result
6.1 The student intake policy, admission criteria, and admission procedures to the programme are shown to be clearly defined, communicated, published, and up-to-date.
Operational Result
According to MQR 2, the curriculum clearly defines the policies, criteria, and procedures for student admission to ensure transparency and consistency in the enrollment process. Relevant information is regularly disseminated and updated through official communication platforms, including the program website and Facebook page, to provide stakeholders with timely and accessible information. In addition, program coordinators, faculty members, and administrators are readily available to address inquiries through various communication channels such as messaging platforms and telephone calls. Consultation appointments may also be arranged at any convenient time to provide guidance and support for prospective and current students.
6.2 Both short-term and long-term planning of academic and non-academic support services are shown to be carried out to ensure sufficiency and quality of support services for teaching, research, and community service.
Operational Result
The program offers comprehensive student support services designed to promote both academic achievement and personal development. These services include assistance with thesis preparation and research activities, guidance on life and career planning, as well as the provision of information and opportunities related to scholarships for further studies. Such support mechanisms aim to enhance students’ academic success, professional growth, and future educational opportunities.
6.3 An adequate system is shown to exist for student progress, academic performance, and workload monitoring. Student progress, academic performance, and workload are shown to be systematically recorded and monitored. Feedback to students and corrective actions are made where necessary.
Operational Result
The program implements several measures to support effective teaching and learning processes. Learning resources, textbooks, and research samples are made available to students to facilitate academic study and research development. In addition, each course within the Master’s Degree in Educational Administration program is managed through Google Classroom, with dedicated virtual classrooms established for every subject. This system promotes accessibility, enhances communication and interaction, and ensures that learning materials and educational resources remain current, organized, and aligned with modern educational practices.
6.4 Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability.
Operational Result
The program consistently receives funding from external agencies and allocates financial resources annually to support fieldwork activities aimed at enhancing students’ competencies, learning experiences, and employability skills. Findings from interviews with students and graduates indicate that instructors demonstrate strong commitment and attentiveness by providing continuous academic guidance and support throughout the learning process.
In addition, the program actively explores opportunities to support student participation in academic and professional competitions as a means of broadening their experiences and strengthening their qualifications. The program also encourages and facilitates student engagement in research activities within the field of educational administration to further develop their knowledge, research capabilities, and professional expertise.
6.5 The competences of the support staff rendering student services are shown to be identified for recruitment and deployment. These competences are shown to be evaluated to ensure their continued relevance to stakeholders needs. Roles and relationships are shown to be well-defined to ensure smooth delivery of the services.
Operational Result
The program formally establishes the qualifications and requirements for support staff through written documentation and official contractual agreements to ensure clarity in roles and responsibilities. In addition, staff performance is systematically assessed twice annually through the Key Performance Indicator (KPI) system, enabling the program to monitor work effectiveness, maintain quality standards, and support continuous professional improvement.
6.6 Student support services are shown to be subjected to evaluation, benchmarking, and enhancement.
Operational Result
The program systematically monitors and evaluates the performance of support staff in delivering student services twice annually through the Key Performance Indicator (KPI) system. This process ensures service quality, accountability, and continuous improvement in support functions. Furthermore, the academic support staff of the Faculty of Education demonstrate strong communication abilities, proficiency in English for effective interaction, and competency in utilizing information technology to support administrative operations within the faculty and across other departments. They also exhibit positive interpersonal skills and professionalism in delivering services, contributing to an effective and supportive environment for students.
Evidence
| ID_Evidence | Name_Evidence |
| 6.1-1 | Admission policy Website of Graduate Program |
| 6.1-2 | A sample of short-term planning is done before the term begins |
| 6.2 | |
| 6.3 | Google classroom |
| 6.4 | Sample of support to improve learning |
| 6.5 | competencies of support staff |
| 6.6 | Google Classroom for thesis writers can automatically get feedback from students and lecturers as well |
Self-Assessment
| Requirements | Result | Score |
| 6.1 The student intake policy, admission criteria, and admission procedures to the programme are shown to be clearly defined, communicated, published, and up-to-date. | / | 1 |
| 6.2 Both short-term and long-term planning of academic and non-academic support services are shown to be carried out to ensure sufficiency and quality of support services for teaching, research, and community service. | / | 1 |
| 6.4 Co-curricular activities, student competition, and other student support services are shown to be available to improve learning experience and employability. | / | |
| 6.3 An adequate system is shown to exist for student progress, academic performance, and workload monitoring. Student progress, academic performance, and workload are shown to be systematically recorded and monitored. Feedback to students and corrective actions are made where necessary. | / | 1 |
| 6.5 The competences of the support staff rendering student services are shown to be identified for recruitment and deployment. These competences are shown to be evaluated to ensure their continued relevance to stakeholders needs. Roles and relationships are shown to be well-defined to ensure smooth delivery of the services. | / | 1 |
| 6.6 Student support services are shown to be subjected to evaluation, benchmarking, and enhancement. | / | 1 |
| Overall | 5 | |